All questions & guides
Overview
How do I create quotes?
How do I send quotes?
How do I send automatic/ manual invoices?
How do I apply a discount?
How do I set up automated payments with Stripe?
How do I set up automatic payments with GoCardless?
How do I set up bank reconciliation?
How do I use bank reconciliation?
How do I record payments?
How do I record expenses?
How do I generate customer statements?
Overview
How do I set up my general settings?
How do I configure my directory and portal settings?
How do I configure my attachment settings?
How do I configure my VAT settings?
How do I configure my quote settings?
How do I configure my worker/planner restriction settings?
How do I ensure replanning always updates my schedule?
How do I configure skip reasons and charges?
How do I set my email settings?
How do I set my SMS settings?
How do I set up two-way email?
How do I create message templates and tokens?
How do I set up and use canned responses?
How do I change a customers default notification method?
What are some extra invoicing and payments settings I can enable?
What are some extra notifications and messaging settings I can enable?
What are the extra user permissions I can enable?
What extra jobs and scheduling settings can I enable?
How do I add or update customer deactivate/delete reasons?
What are the recommended archiving settings?
Overview
How do I add a customer?
How do I add a new user and set their permissions?
How do I add and assign skills to users?
How do I assign work to users and teams?
How do I group jobs into rounds?
How do I view and plan jobs on a map?
How do I use the forward capacity planner?
How do I replan jobs?
How do I use optimised route navigation?
How do I attach job files and pictures?
How do I use automatic email attachments?
How do I set up job time recording?
How do I create custom job checklists an fields?
How do I enable custom job checklists and fields on individual customers, jobs and users?
How do I enable custom checklists and fields globally?
How do I create and apply a bulk price change?
Overview
How do I set up my profile?
How do I manage my subscription?
How do I download/ view my subscription invoices?
How do I change my password?
How do I enable two-factor authentication?
How do I add and interact with payment accounts?
How do I perform a data backup?
How do I change my app appearance?
How do I set a custom theme (app appearance)?
Overview
Module 15.1 Recording payments
Module 15.2 Automatic payments
Module 15.3 Inviting customers to sign up to auto-payments
Module 15.4 Automatic payments on the customer finance tab
Module 15.5 Bank Reconciliation UPDATED
Module 15.6 Detaching a record in bank reconciliation
Module 15.7 Credit notes, write offs and tips
Module 15.5 Bank Reconciliation UPDATED
By the end of this module, you'll know where to link your bank up using TrueLayer and how to reconcile transactions by matching to invoices and customers in Squeegee.
MODULE 15 - PAYMENTS
15.5: Bank Reconciliation
To get set up for bank reconciliation Go to settings > invoicing and payments > connected services to set up bank reconciliation by linking your bank account.
Go to ‘sync’ with truelayer’ and select the dates you wish to import the data from your bank.
This will bring back everything that has come in and gone out of your account for reconciling.
For incoming payments, select just 'in' at the top
To match, press on payment type and for a customer payment select this option then you’ll see the customer suggestions come up underneath.
Press customer suggestions
When matching for the first time, make sure that you’re carefully selecting the correct customer, you can always search for the customer by opening the customer page and searching, which on a pc or mac, will keep the bank reconciliation open on the right while you search on the left.
Once you’ve selected the customer, this will be saved this for future matches making the process much quicker.
Just under here, you’ll see auto invoice allocation, or you can switch to manual.
Auto will just record the payment against the whole account paying off the oldest invoice first, with any overpayments put down as credit. You can do this or switch to manual invoice allocation to be more precise and record things like tips.
Once you’ve selected manually allocate, create as new customer payment and any outstanding invoices will come up for you to select, then if there is an overpayment, you can record this as either an overpayment or a tip
When reconciling against exact matches on customer names and invoice amounts, the process is simpler returning only a limited set of results or one result. In this case rather than manually allocating or auto-allocating, the option pops up for the match itself to be selected. Once you've gone through these steps, you’ll then see the option come up create a template to match future similar transactions.
If you have looked through all the unmatched transactions that have a confirm button and you’re happy, you can press ‘run match on all’ to save going through each individually. This will likely only be an option for work on a repeating schedule once you’ve matched one payment like this for the customer already.