Terms & Conditions

Last reviewed: November 2025 Previously reviewed: November 2023; April 2021 Created: April 2017

1. Who We Are These Terms and Conditions (“Terms”) govern your access to and use of the Squeegee application, operated by Nexdynamic LTD (“we”, “us”, “our”). We take privacy and transparency seriously. Our Privacy Policy explains how we collect, use, and protect personal information, and forms part of these Terms. Please ensure you read both this document and our Privacy Policy before using the Service.

2. Acceptance of These Terms By accessing or using the Squeegee application (“Service”), you:

• agree to be bound by these Terms;
• confirm that you have read and understood our Privacy Policy and Cookie Policy;
• confirm that each person accessing the Service under your account has a valid user licence. If you do not agree to these Terms, you must not access or use the Service.

3. User Licences A separate user licence is required for each individual user. Licences are non-transferable between accounts, must not be shared, and shared access is strictly prohibited. Any attempt to share logins or otherwise circumvent licence limits may result in immediate account termination and loss of access.

4. Purchases You are encouraged to familiarise yourself with your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015. To process purchases (such as subscriptions or Squeegee credits), we may require payment information including payment card details and billing address. By providing this information, you confirm that:

• You are legally entitled to use the payment method provided.
• All information submitted is true, accurate, and complete.
• We may share that information with trusted third-party payment processors to complete your transaction.

We are not responsible for losses caused by inaccurate, incomplete, or fraudulent information supplied by you.

5. Charges, Billing and Payment Terms

5.1 Subscription Fees When creating an account, you agree to pay all applicable charges in line with the pricing in effect at the time of billing/renewal. This includes:

• setup fees;
• ongoing subscription charges;
• additional user licence fees where applicable.

Fees are paid in advance (monthly or annually depending on the plan). You remain responsible for all licence fees for the full term, regardless of whether all licences are used.

5.2 Updating Fees We may modify pricing or introduce new charges with at least 30 days’ prior notice, which may be delivered by email. All pricing terms are confidential.

5.3 Payment Methods You must provide a valid payment method (card or approved purchase order) to maintain access to the Service. All invoices are due immediately on issue, unless otherwise stated.

5.4 Squeegee Credits (SMS & Related Services) Squeegee credits are used for SMS messaging and selected other in-app services. Purchased credits are subject to expiry after 1 year from date of purchase. Extensions to this expiry are solely at the discretion of the Squeegee account management team. Credits may be:

• purchased manually; or
• auto-topped up if you enable automatic top-up.
• not be refunded under any circumstances.

Two-way SMS Messages are sent from shared Squeegee numbers, unless you activate a private SMS number. Private numbers outside of the UK and Northern Ireland may be subject to additional regulatory requirements and incur additional fees. Shared numbers are provided on a rolling basis and will change occasionally without notice in order to maintain the best possible deliverability. Pricing for credits is available on the SMS settings page within the app and is subject to regular review. If we modify pricing of credits we will provide at least 30 days’ prior notice, which may be delivered by email.

5.5 Chargebacks

If a chargeback is raised, you will be responsible for any applicable fees if the chargeback is rejected by your bank or card provider:

• Administrative fee: £100 + VAT
• Payment provider fee (current): £25 + VAT
• Plus repayment of the disputed subscription/invoice amount

Fees may change without notice. To avoid unnecessary charges, please contact Squeegee Support before raising a dispute.

5.6 Non-Payment If payment is not received by the due date, we reserve the right to: restrict access to your account; apply statutory penalty charges under the Late Payment of Commercial Debts Act (1998); pass the invoice to our collections partner. No refunds are issued for valid subscription fees or outstanding invoices.

6. Availability, Errors and Inaccuracies We continuously update our product and service offerings. Information on the Service may occasionally contain errors, inaccuracies, or omissions. We do not guarantee:

• accuracy or completeness of information;
• availability of any product or service.

We reserve the right to correct errors or update information without notice. Nothing in this section affects your statutory rights as a consumer.

7. Accounts and Security You must:

• provide accurate and complete account information;
• maintain one valid account per user;
• safeguard your password;
• notify us immediately of any unauthorised access. You are responsible for all activity under your login. We are not liable for losses arising from your failure to maintain the security of your account credentials.

8. Intellectual Property All intellectual property in the Service—including software, content, branding, design, and functionality—belongs to Nexdynamic LTD or its licensors. You may not copy, modify, distribute, or use any part of the Service without written permission.

9. Links to Third-Party Sites Our Service may contain external links. We do not control and are not responsible for:

• the content,
• privacy practices, or
• security of third-party websites. Use such sites at your own risk. Please review their terms and privacy policies.

10. Termination We may suspend or terminate your account immediately for any reason, without notice. Specific reasons include but are not limited to:

• you breach these Terms;
• you misuse the Service; or
• we believe such action is necessary for security, legal, or operational reasons. Termination will include the removal of access to the Service. Sections relating to ownership, indemnity, disclaimers, liability limitations, and governing law survive termination.

11. Indemnification You agree to indemnify and hold Nexdynamic LTD harmless from any claims, losses, costs, or liabilities arising from or connected to:

• your use of the Service;
• any activity under your account;
• your breach of these Terms.

12. Limitation of Liability To the fullest extent permitted by law, Nexdynamic LTD will not be liable for:

• indirect, incidental, special, consequential, or punitive damages;
• loss of profits, data, goodwill, business or revenue;
• unauthorised access to your data;
• third-party conduct or content. Use of the Service is at your own risk.

13. Disclaimer The Service is provided “as is” and “as available”, without warranties of any kind—express or implied. We do not guarantee:

• uninterrupted or error-free operation;
• correction of defects;
• that the Service or servers are virus-free;
• that the Service will meet your expectations. We make no guarantees regarding uptime, availability, or performance.

14. Exclusions Under no circumstances shall Nexdynamic LTD be liable for any indirect or consequential losses, including economic, reputational, or data loss, even if we were informed of the possibility of such damage. This section applies regardless of the legal basis of the claim.

15. Governing Law These Terms are governed by the laws of England and Wales. If any part of these Terms is found invalid, the remaining sections remain enforceable.

16. Changes to These Terms We may update or replace these Terms at any time. For material changes, we will provide at least 30 days’ notice before they take effect. By continuing to use the Service, you accept the updated Terms.

17. Privacy & Cookies Our Privacy Policy forms part of these Terms you must read them before using the Service. Privacy Policy

18. Contact Us If you have questions about these Terms, please contact us at: Squeegee Shell Store, Canary Drive Skylon Park, Hereford HR2 6SR

Or via our support channels.