Customer Messaging

Deliver outstanding customer service with clear, consistent communication.

Send professional, personalised communications in just a few clicks and add tokens to include key details like your customer’s next appointment, current balance, or outstanding invoices without hunting through financial records or your diary.


Customer Replies

Never miss a customer reply again


Ask all customers to communicate to your Squeegee number and connected email account, then all replies show on any connected device. As soon as Squeegee receives an inbound message, an alert appears under the SMS tab and under the email tab when two-way messaging is enabled.

Send Job Status Notifications

Keep your customers informed every step of the way


Squeegee makes it easy to send updates instantly by SMS, email or in-app message to keep customers informed of

Send Appointment Reminders

Cut down on no-shows and last-minute cancellations


Choose your reminder timing, hours, days or weeks before the appointment. Select the channel — SMS, email or both. Customise templates with tokens.

Squeegee sends the reminder automatically, keeping your schedule running smoothly.

Don’t Just Take Our Word for It…

Hear from the people who use Squeegee everyday in their businesses

3 Years, 2,500 Customers — Powered by Squeegee

I started Somerset Window Cleaning just over 3 years ago without a single customer. We used Squeegee from the start and now have over 2500 regular customers. Squeegee has enabled me organise customers and appointments, send invoices, track payments and to provide complex reports. These actions are very time consuming without Squeegee, it allows me to concentrate on growing my business. Squeegee can be used by a single operator, as well as much larger businesses.

Has saved me hours of admin and helped me achieve a better work-life balance

For us, the Squeegee app has helped our business to become automated. Previous software we used relied on us sending endless text messages and emails manually to each individual customer every single day, along with hand posting our invoices following each completed service. With the Squeegee app all of our notifications are sent at once at the touch of a button, and Invoices are sent automatically via the customers preferred method. On top of that, the majority of our customers payments are paid and ticked off automatically.

Squeegee has been a fantastic addition to our business

Squeegee has been a fantastic addition to our business. The system allows us to send an automatic invoice to customers as soon as the job is marked as complete. Not only this, with the integration of GoCardless and Stripe, it also allows automatic payments to be collected directly from the customer at the time of invoicing. This has significantly reduced the time needed to collect and chase payments and substantially reduced late payments within the business.

Articles to help you get the most out of Squeegee

Free credits for all new users trialling Squeegee to help get them set up with 2-way SMS.
Getting set up with 2 way SMS

Start using Squeegee 2-way SMS as part of your 30 day free trial of Advanced. Find out everything you need to know about getting set up to trial this feature.

12th December 2024
Messaging options and credits

Effective communication is key to building strong customer relationships and with Squeegee's Customer Messaging feature you can easily stay in touch with your clients.

7th March 2025
Using Squeegee SEND

The all-in-one marketing campaign tool built right into Squeegee.

17th July 2025

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