Messaging options

Effective communication is key to building strong customer relationships and with Squeegee's Customer Messaging feature you can easily stay in touch with your clients.

How messaging works

Squeegee helps you manage customer communication seamlessly through SMS and email notifications. These tools are perfect for:

• Sending appointment reminders to reduce wasted trips.
• Requesting payments with a link for customers to pay.
• Providing real-time updates on job statuses.
• Sending information on seasonal offers or new services.
• Following up with customers for feedback or reviews.

Squeegee credits and pricing

150 free credits per month per user are included with Advanced, Ultimate and Infinite plans. Squeegee credits are used to send SMS messages through the platform with a flexible and cost-efficient pricing structure. Pricing in the UK: Each SMS credit costs £0.036 + VAT per credit.

Please note: Due to Google Play and App Store regulations it is not possible to use free texts from your personal mobile phone plan to send SMS through Squeegee Read more here

Message segments: The first message segment is 160 characters. Each additional segment is 153 characters. You can send up to a maximum of 8 segments per message. Eg. If your message exceeds 160 characters it will be split into multiple segments, each costing 1 credit.

Two-way SMS with private number:

Squeegee also offers Two-way SMS with a private number allowing you to engage in interactive communication with your customers. Initial reservation: £10 for reserving a private number. Inbound messages: Charged at 1 credit per message received. Call forwarding: Optional call forwarding is available, with charges of 1 credit per minute for forwarded calls.

Why choose Squeegee for SMS messaging?

Reliable delivery: Powered by ClickSend, ensuring your messages are delivered quickly and securely. Cost-effective: Pay only for the credits you use, no hidden fees. Flexible options: Purchase credits as needed scaling with your business requirements. Personalised communication: Make all messages look personal to your clients by using tokens in the various templates. The tokens allow all messages to be personalised to the customer including their name, job services, balance and mini statements. Two-way communication: Engage customers directly with a private SMS number, ideal for businesses that need real-time interaction.

Email Messaging in Squeegee You can also use emails to send your customers appointment reminders, invoices and booking confirmations at no cost. Create custom templates for professional looking emails that can be sent quickly and in bulk. Squeegee helps you track sent emails so you can see delivery statuses and customer responses making them easier to follow up and ensures your messages are reaching your customers.

Find out more on our website here: Customer Messaging