Messaging your Customers in Squeegee
Keep on top of customer communication with Squeegee. Top rated businesses provide the best customer service to their client base with regular communication and prompt replies to queries. Squeegee allows your team to effectively manage all communication from one place to ensure nothing gets missed.
Do you get bogged down with replying to some customers via text, some via email, a bunch on Messenger, the odd one on WhatsApp...?
Do you sometimes find that you miss messages or reply late to customers due to not being able to access the information you need easily?
Squeegee has the answer with customer messaging
- 2-way SMS messaging with the ability to access on any device*
- NEW 2-way email messaging
- Alerts and push notifications for all staff with the relevant permissions
- Templates with tokens to personalise messages
- Canned responses to quickly add into or replace the usual templated messages with
- Automatic send options for invoicing and quote messages
- Scheduled messaging
*Messages originate from a shared number or numbers which can change at any point, unless a private number is purchased.
The templated messages that Squeegee offers, helps you have professional and personalised messages ready to send with just a couple of clicks Include all the information that your customers might need such as the date of their next appointment, their current balance and outstanding invoices by adding the relevant tokens rather than searching through financial history and your diary.
See inbound messages as alerts as they come in
As soon as an inbound message is received by Squeegee, an alert will pop up under the SMS tab and now the email tab in the alerts view where 2 way messaging is enabled.
Push notifications for different kinds of alerts can be set up to ensure you never miss a message again, and these can even come through on your smart watch if you allow this in your settings.
From here, you can click through to the customer message tab to view all messages on their profile and send a quick reply.
Never miss a customer reply again
Ask all customers to communicate to your Squeegee number and connected email account, then all replies show on any connected device.
Now there's the option to have 2 way email as well as sms!
Send quick replies straight from this view of messages on the customer profile, to ensure your customers are happy they are getting a great service!
Scroll through the history on messages and check the status to ensure messages are being delivered and opened by your clients.
You'll see the times that the messages were sent and delivered to the recipients handset using the handy timestamps, and for emails, you can see when they are opened and clicked too.
Personalise messages using intelligent tokens
Make all messages look personal to your clients by using tokens in the various templates.
The tokens in Squeegee allow all messages to be personalised to the customer including their name, job services, balance, mini statements and more!
Keep customer engagement high with quality communication.
Private Number
With the purchase a private number, calls can also be redirected to any number at any time meaning it's easy to switch who will receive calls to your business number depending on who is working.
Scheduled Messages
Scheduled messaging allows Squeegee users to schedule appointment reminders, invoice messages, payment requests...in fact any message from within the app.
The simple scheduling offers different set time windows of:
- Early morning (7am)
- Morning (9am)
- Afternoon (1pm)
- Evening (6pm)
- Late evening (8pm) ...or choose any time window on the selector.
How Squeegee messaging has affected our customers
save time and money like these businesses
Squeegee assists our day to day running of our small busy team.
I like the fact [Squeegee] is an intelligent, practical system enabling me to be reactive to the many issues that occur during the daily routes. The re-planning toggle has been invaluable to quickly be responsive during the day as the target is forever moving.
Squeegee has been a fantastic addition to our business
Squeegee has been a fantastic addition to our business. The system allows us to send an automatic invoice to customers as soon as the job is marked as complete. Not only this, with the integration of GoCardless and Stripe, it also allows automatic payments to be collected directly from the customer at the time of invoicing. This has significantly reduced the time needed to collect and chase payments and substantially reduced late payments within the business.
Squeegee app has saved us hours of admin, and has helped me personally achieve more of a work/life balance.
For us, the Squeegee app has helped our business to become automated. Previous software we used relied on us sending endless text messages and emails manually to each individual customer every single day, along with hand posting our invoices following each completed service. With the Squeegee app all of our notifications are sent at once at the touch of a button, and Invoices are sent automatically via the customers preferred method. On top of that, the majority of our customers payments are paid and ticked off automatically. The Squeegee app has saved us hours of admin, and has helped me personally achieve more of a work/life balance.
Related articles
Check out some articles relating to messaging including automating invoices.
Tired of chasing payments? With Squeegee's fully integrated and automatic payment and invoice method, you no longer have to...
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5th November 2021
Not sure on whether to switch to paperless invoicing? Take a look at this article to outline why digitising invoicing will help your business.
Susie Bishop
24th November 2021
Start using Squeegee 2-way SMS as part of your 30 day free trial of Advanced. Find out everything you need to know about getting set up to trial this feature.
