Orders received on weekends or public holidays will normally be processed on the next working day.

Where processing is expected to take longer than normal, we will make reasonable efforts to keep you informed.

Delivery Times

Estimated delivery times are displayed during checkout and are based on the delivery service selected.

Delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Whilst we aim to dispatch and deliver orders within the estimated timescales, delays can occasionally occur due to circumstances outside our reasonable control.

Delivery Charges

Delivery charges are calculated during checkout and will be displayed before payment is completed.

Any promotional free delivery offers will be clearly advertised where applicable.

Order Confirmation

Once your order has been placed, you will receive an order confirmation email.

When your order has been dispatched, we will send a dispatch confirmation email. Where available, this will include tracking information so you can monitor your delivery.

Delays

Whilst we aim to deliver orders within the estimated timescales, delays can occasionally occur due to circumstances outside our control, including:

• Courier delays.
• Severe weather.
• Industrial action.
• High seasonal demand.
• Public holidays.
• Supply chain disruption.

Where we become aware of a significant delay, we will contact you as soon as reasonably possible.

Delivery Address

Please ensure your delivery address is accurate before completing your purchase.

We cannot accept responsibility for delays or additional delivery costs resulting from incorrect or incomplete address information.

If you notice an error after placing your order, please contact us immediately. Whilst we will do our best to amend the address before dispatch, we cannot guarantee that changes can be made once your order has entered the fulfilment process.

Failed Deliveries

If a delivery cannot be completed because:

• No one is available to receive the parcel.
• The delivery address is incorrect.
• The parcel is not collected from a designated collection point.

the parcel may be returned to us by the delivery provider.

Where a parcel is returned due to incorrect delivery information or failure to collect it, we may charge the additional cost of re-delivery.

Lost Parcels

If your order has not arrived within the expected delivery timeframe, please contact us.

We will investigate the matter with the delivery provider before arranging a replacement or refund where appropriate.

Damaged Deliveries

Please inspect your order as soon as it arrives.

If your parcel or its contents are damaged, please contact us as soon as possible.

To help us investigate, we may ask you to provide:

• Your order number.
• A description of the damage.
• Photographs of the packaging and products.

Please keep the packaging until the matter has been resolved, as the courier may require evidence.

Risk and Ownership

Responsibility for the goods passes to you when they have been delivered to:

• You;
• A person identified by you to receive the goods; or
• A safe place or collection point nominated by you, where applicable.

Ownership of the goods transfers to you once full payment has been received.

Incorrect Items

If you receive the wrong item, please contact us as soon as possible.

We will arrange an appropriate resolution, which may include:

• Sending the correct item.
• Arranging the return of the incorrect item.
• Providing a refund where appropriate.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Email: support@squeeg.ee

We aim to respond to all enquiries as quickly as reasonably possible.