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Help CentreReturns & Refunds Policy
Date of Issue: 03/07/2026 Review Date: 03/07/2026
At Squeegee, we want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help.
Returns
You have 14 days from the date you receive your order to notify us that you wish to return an item.
Once you've told us you wish to return your order, you have a further 14 days to return it to us.
To be eligible for a return, your item must:
Items returned without first contacting us may not be accepted.
To request a return, please contact us at:
Email: support@squeeg.ee
Please include your order number and the reason for your return.
Return Postage If you are returning an item because you have changed your mind, you are responsible for the cost of returning the item.
We recommend using a tracked delivery service, as we cannot accept responsibility for items lost in transit.
If the item is faulty, damaged or incorrect, we will reimburse reasonable return postage costs or provide instructions for returning the item at our expense.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your order is damaged, faulty or you have received the wrong item, please contact us as soon as possible so we can resolve the issue quickly.
Where appropriate, we may ask you to provide:
Depending on the circumstances, we may offer:
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size, colour or product, please return your original item in accordance with this policy and place a new order through our online store.
Non-Returnable Items
We cannot accept returns for:
Personalised or custom-made products. Gift cards. Products that have been used, worn, washed or damaged after delivery. Products that are unsuitable for return for hygiene reasons once opened or unsealed, where applicable.
This does not affect your statutory rights where an item is faulty or not as described.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be made to your original payment method.
Refunds are normally processed within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.
Please note that your bank or card provider may take additional time to process the refund.
Original delivery charges will only be refunded where required by law.
Contact Us
If you have any questions about this Returns & Refunds Policy, please contact us:
Email: support@squeeg.ee
We aim to respond to all enquiries as quickly as possible.