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Make every day more productive and profitable
Make every day more productive and profitable
Fin began work in exterior cleaning as a teenager before going on to establish Thompsons ProWash. His plumbing qualification provided him with a strong practical and technical background, which has continued to play a role in the business.
“I now lead the day to day operations and am still very hands on as the main technician on site,” Fin explains.
But the business is very much a family effort. Fin is supported by self-employed team members who help with cleaning operations, while his parents also play a key role behind the scenes.
His mum, Nicola, manages the administration and oversees their virtual administration team, while his dad, Jason, is a mechanical engineer who provides technical support, including maintaining and developing the company’s specialist equipment.
Building a brand through quality and reputation
For Fin, the biggest selling point behind Thompsons ProWash is simple:
“The combination of professional standards, personal service and consistently high quality results.”
That focus on quality is backed up by a strong presence on social media, with 16k followers on Instagram and 7k on Facebook.
Fin manages the social media himself and believes exterior cleaning is perfectly suited to platforms like Instagram and Facebook. The visual nature of the work means before-and-after content can show potential customers exactly what the team can achieve, helping to build trust and showcase their standards.
But while social media helps build visibility, Fin believes reputation, recommendations and the quality of the work are what really make the difference.
Much of Thompsons ProWash’s work comes through word of mouth, repeat customers, Google and social media. The team works with homeowners as well as commercial and community clients, including schools, pubs and councils, and has also gained recognition through business awards.
More recently, an external marketing team has joined the business to help reach more of the right customers and build on the strong reputation Fin and his family have already established.
Quality gets noticed and reputation keeps customers coming back.
Squeegee helping Thompsons ProWash stay organised
Fin has been using Squeegee for around six months, after it was recommended by other exterior cleaning businesses in the trade. Hearing positive experiences from companies with similar needs gave him confidence that Squeegee would be a good fit for his business.
“Having customer information, quotations, jobs and scheduling organised in one place has made a real difference.”
As the business continues to grow, staying organised is more important than ever and with big plans for the future, having everyone working from the same system is helping keep the day-to-day operation running smoothly.
What’s next?
With a growing team and big ambitions for the future, Fin’s next goal is to add more vans to the road while staying true to what has helped build Thompsons ProWash: quality, personal service and family values. Fin is also passionate about helping the next generation. He’s keen to support young people who may be unsure about their next steps after school, offering advice and sharing his experience with anyone interested in exterior cleaning or starting their own pressure washing business. With a strong reputation, a growing team and Squeegee helping keep the business organised, there’s plenty more to come.