Growing Somerset Window Cleaning

Dan Lee, owner of Somerset Window Cleaning, started his company in 2019 after spotting a gap in the market for professional exterior cleaning services in his local area. Before launching the business, Dan served as a Royal Marine Commando, making the transition from military life to becoming a successful entrepreneur in the exterior cleaning industry.

He built the company in a unique way, rather than starting with customers first, Dan focused on putting the right systems in place from day one. He chose the best software before building his customer base and team — a decision that proved hugely successful. Somerset Window Cleaning now employs a team of 7 staff and a fleet of six vans including one electric van - the start of a wider move to switch to EV’s.

Dan also made sure he had the best equipment to deliver a premium service from the start.

“Investing in the right equipment to do the very best job was important for me. I purchased a Wash and Clean Pure Water System, along with vacuum equipment for gutter cleaning. It was expensive, but a move I felt was required to provide the level of service I wanted to offer. From starting out with zero clients and embarking on the daunting task of filling a single round, I'm incredibly proud of the company we've become.”

Dan chose Squeegee to help manage and streamline the day-to-day running of the business.

“I chose Squeegee because it enables me to organise customers and appointments, send invoices and track payments. These things are all very time consuming without Squeegee, so it allows me to concentrate on growing my business.”

As well as using Squeegee to manage the operational side of the company, Dan also takes full advantage of the Squeegee Customer Portal. This allows end-to-end automation of customer quotes right through to booking, saving huge amounts of time and effort for the business. It also provides instant feedback and communication for both new and existing customers around the clock — without the need to be online 24/7.

“Having the customer portal has been a game changer. Customers can now log in to view their account and quickly request add-on services with instant quotes, whether it’s a one-off or part of their regular clean. It’s already cutting out loads of back-and-forth messages.”