Taking the leap

Millie started M&H Window Cleaning in 2020 and balanced it alongside her full time job at the time. When she first started she used it more as a hobby as she loved the idea of getting out and keeping active and busy.

Following the arrival of her daughter she decided to take the leap and go full time as a sole trader which allowed a great work-life balance.

Creating sought after services

As a one-woman business, Millie looks after every stage of the customer experience, from the first enquiry through to completing the job. That direct contact has helped her build strong relationships and deliver the personal service she takes pride in.

She is always looking for ways to develop her skills and broaden her offering. Alongside traditional window cleaning, she provides exterior cleaning services, including gutter clearing, fascia and soffit cleaning, and other specialist cleaning.

Building a strong customer base

A main focus for Millie is for customers to know that they can rely on her to turn up, do a good job and look after their property - because of her great reputation for this, a lot of her work comes through recommendations.

Social media has also been “extremely useful” in this line of work as it has been a way to “get your name out there and whenever a service is needed, people know how to get in touch!”

Cutting the admin back

Having previously relied on paper diaries, Millie found that as her business gained more clients it became increasingly difficult to keep up with admin - payments, rescheduling, cancellations and recurring bookings.

She first discovered Squeegee on social media and after trying out a few other systems found Squeegee was the one for her. “From the layout, the reports, adding in new clients and…keeping on-top of payments. It's made a huge difference for my admin side of work!”

Instead of spending hours every day flicking through a diary trying to figure out who’s monthly, bi-monthly, when customers are due, who’s paid.