Not Just for Window Cleaners: How Richard Uses Squeegee to Run a busy delivery business.

Richard runs both Pooper Scoopers and Ki9ble Direct under the umbrella company Highland K9 Services Ltd, serving customers across Inverness, the Highlands and Moray.

Based in Inverness, Pooper Scoopers has been operating for 7 years, providing professional pet waste management services for both domestic and commercial customers.

As a SEPA-registered and fully insured business, Pooper Scoopers offers a wide range of services, including one-off garden clearances, regular weekly and fortnightly poo-picking visits, commercial dog bin servicing for dog parks, caravan sites and private woodlands, as well as domestic pet waste bin services.

Alongside Pooper Scoopers, Richard also operates Ki9ble Direct, a dog food delivery business that has been serving customers throughout the Highlands and Moray since 2019.

Ki9ble Direct offers its own branded range of dog food, with 11 products available including puppy food, working dog food and six grain-free recipes. Orders are delivered directly to customers' doors, providing a convenient and reliable service for local dog owners.

Finding a better way to manage customers

With hundreds of customers, multiple services, and a busy delivery schedule to manage, Richard needed software that could simplify the day-to-day running of both businesses.

"I'm so glad to have come across Squeegee by chance and it was also recommended by a friend who uses it for his window cleaning business. The nature of my business means I have multiple jobs per day and a wide range of services offered with a lot of customer details needing to be on hand."

Before moving to Squeegee, managing customer records and billing was becoming increasingly difficult.

"Keeping track of customers' billing and job details, the admin side of my business was very stressful. Billing over 300 customers a month would take hours in the evenings. Checking who was owing was even harder as all my paper worksheets were a complete mess by the end of the month."

Saving time every day

Since introducing Squeegee into both businesses, Richard has transformed how he manages his workload.

"Now I have Squeegee I've never looked back. This app has saved so much time when billing a customer, booking in work takes 30 seconds, adding a new customer and service takes no time at all and it's great when pinning the address on the map so I will never do the wrong garden again!"

The ability to access customer information instantly and keep accurate records has made a significant difference to daily operations.

"Invoicing customers is a few taps and it's sent – so easy. Invoices look really professional and I love how you can add your own logo to them. Having clear customer records readily available has also helped resolve payment queries quickly and professionally.”

User-friendly software that makes a difference

For Richard, one of the biggest advantages of Squeegee is how intuitive it is to use.

"It's very user friendly and the support team are always responsive and very knowledgeable, which is a great help."

By simplifying administration, invoicing, scheduling and customer management, Squeegee has helped Richard save countless hours while creating a more organised and efficient operation across both businesses.

"It definitely provides excellent value for money. The time it saves has helped me grow my business while making it much more organised and efficient. The system is also incredibly versatile and could easily be used by dog walkers, groomers, multi-drop delivery companies, and many other service-based businesses."