Messaging your Customers in Squeegee
Keep on top of customer communication with Squeegee. Top rated businesses provide the best customer service to their client base with regular communication and prompt replies to queries. Squeegee allows your team to effectively manage all communication from one place to ensure nothing gets missed.
Do you get bogged down with replying to some customers via text, some via email, a bunch on Messenger, the odd one on WhatsApp...?
Do you sometimes find that you miss messages or reply late to customers due to not being able to access the information you need easily?
Squeegee has the answer with customer messaging
- 2-way SMS messaging with the ability to access on any device
- Alerts and push notifications for all staff with the relevant permissions
- Templates with tokens to personalise messages
- Automatic send options for invoicing and quote messages
The templated messages that Squeegee offers, helps you have professional and personalised messages ready to send with just a couple of clicks Include all the information that your customers might need such as the date of their next appointment, their current balance and outstanding invoices by adding the relevant tokens rather than searching through financial history and your diary.
See inbound messages as alerts as they come in
As soon as an inbound message is received by Squeegee, an alert will pop up under the SMS tab in the alerts view.
Push notifications for different kinds of alerts can be set up to ensure you never miss a message again, and these can even come through on your smart watch if you allow this in your settings.
From here, you can click through to the customer message tab to view all messages on their profile and send a quick reply.
Never miss a customer reply again
Ask all customers to communicate to your Squeegee number, then all replies show on any connected device.
Send quick replies straight from this view of messages on the customer profile, to ensure your customers are happy they are getting a great service!
Scroll through the history on messages and check the status to ensure messages are being delivered and opened by your clients.
You'll see the times that the messages were sent and delivered to the recipients handset using the handy timestamps, and for emails, you can see when they are opened and clicked too.
Personalise messages using intelligent tokens
Make all messages look personal to your clients by using tokens in the various templates.
The tokens in Squeegee allow all messages to be personalised to the customer including their name, job services, balance, mini statements and more!
Keep customer engagement high with quality communication.
Private Number
With the purchase a private number, calls can also be redirected to any number at any time meaning it's easy to switch who will receive calls to your business number depending on who is working.
